EBEL Social App – Terms of Service
EBEL Social App – Terms of Service
Last updated: 3 October 2026
1. About the App
EBEL Social App is operated by EBEL Group in Amman, Jordan, for its brands Mazmez, Looty, and The Pastry. The associated Meta application may appear as “Hilal’s first app.”
The app supports our team in receiving and organizing Instagram comment notifications from connected business accounts and routing them to the relevant brand.
2. Scope of the Service
The current integration processes comment information and related identifiers for customer-service organization and technical operation. Private messaging and AI-generated replies are not currently enabled.
The app does not process purchases or payments. Comments received through the app do not constitute confirmed orders, reservations, or payment instructions. Purchases remain subject to the terms of the relevant brand’s ordering channel.
3. Authorized Use
Access to the app’s administrative tools is limited to authorized personnel. Anyone connecting a business account must have permission to manage that account.
Users must not attempt unauthorized access, interfere with the service, misuse information obtained through it, or use it for unlawful activity. Please do not post passwords, payment details, or other sensitive information in public comments.
4. Privacy and Data Deletion
Our handling of personal information is described in the EBEL Social App Privacy Policy.
To request deletion of information held through this integration, follow our Data Deletion Instructions or contact Hilal@ebel-group.com.
Deleting information held by EBEL does not automatically delete the original comment or account on Instagram or Facebook.
5. Content Ownership
You retain ownership of your content. The app’s processing of comments does not transfer ownership to EBEL or grant us permission to reuse your content in advertising.
6. Availability and Third-Party Services
The app depends on services provided by Meta and our technical providers. Interruptions, delays, or changes to available features may occur. We do not guarantee that every comment will be received or answered within a particular time.
The app is operated by EBEL Group and is not an official Meta product. Use of Instagram and Facebook remains subject to their respective terms.
7. Changes and Suspension
We may update, suspend, or discontinue features for operational or security reasons. Material changes to the app’s functions or data practices will be reflected in these terms and the Privacy Policy as appropriate.
Nothing in these terms limits rights that cannot be excluded under applicable law.
8. Contact
EBEL Group
Amman, Jordan
Email: Hilal@ebel-group.com